We hope that you love your item as much as we do but if it isn’t quite right you we are happy to accept returns on online purchases.
To be eligible for a return:
- Item(s) must be returned unworn, unwashed and in a re-saleable condition.
- Any original labels and the do not remove tags must all be attached. Hygiene stickers, if applicable in place. Without these we will not be able to offer an exchange or refund.
- Please be aware that gift cards, custom-made or personalised pieces and sale items are non-refundable
Please email us at firstname.lastname@example.org within 14 days of receiving your item to request a return. Due to being a small business we would appreciate all items to be sent back to us within 7 days of us approving the return.
You are responsible for covering any return shipping costs and ensuring it gets back to us safely. We recommend using a trackable service as we will not accept responsibility for items lost or damaged during the return process.
If your item(s) have clearly been used, returned in a poorer state than they were sent out (ie. there is a loss of value) or returned to us after 28 days from purchase date we reserve the right to not process the refund or deduct any applicable costs from the final refund amount.
International / EU Returns:
Please ensure you clearly label all returns as RETURNED GOODS to avoid any customs charges. As a small business we are unable to absorb these costs and if you fail to label returns correctly you will be liable for any associated customs/duty charges.
All items at out Hove studio including our vintage bridal pieces are sold as seen and non-refundable. Please ensure you check your items thoroughly before committing to your purchase.
Once we have received the item back and it has been checked we will refund you the original amount minus the initial shipping costs. Purchases made using PayPal will have the non-refundable PayPal fees deducted from your final refund. If you have received free shipping, returned items will have our delivery costs deducted from the amount. We are also happy to offer a credit note to be used on the website.
Once your item has been returned and accepted for a refund we will refund you via your original payment method. This may take between 5-7 working days to clear.
We take great care in bringing you only the best of vintage and we check all our items thoroughly before dispatching them to you. Returns on faulty items will only be accepted if the item was already faulty when delivered to you. If you discover a problem with your order please contact us at email@example.com no later than within 14 days of receipt. Please include your order number, a brief description of the defect and accompanying pictures. We will do our best to resolve the situation quickly and efficiently. Please note we will not accept returns on faults or damage that occurred during transit.
We will not refund items that have become broken or damaged after your purchase as a result of wear and tear, for both online and in studio purchases. We take great care when it comes to ensuring quality of our pieces however due to the very nature and age of vintage we stock some clothing can be quite delicate and cannot be deemed as ‘faulty’. Appropriate care must be taken with these items.
Please note we will not accept returns on faults or damage that occurred during transit.
We will not refund towards orders marked as delivered with a Royal Mail / courier tracking number and proof of postage. We will also not be responsible for any parcels missing where a third party has been nominated by you to accept the parcel on your behalf. It is also your responsibility to ensure your address is correct at the time of purchase. Please check all details before payment.