Policies & Shipping

SHIPPING

All orders are shipped from UK to the address provided at checkout. Narrations LDN are not responsible for returned or lost packages due to incorrect addresses.

Postage cost is calculated at checkout. UK orders are dispatched using 2nd class standard or signed for options. International orders are dispatched using tracked option. The cost calculated at checkout includes the cost of shipping and packaging.

UK Standard - £4.00

UK Signed For - £5.00

Europe Tracked - £16.00

International Tracked - £24.00

If you have any queries regarding shipping, contact us on narrationsldn@gmail.com.

We aim to post your order within 2-3 working days of receiving payment. A tracking number will be provided upon shipment if you choose the UK signed for option or the international tracked options.

All UK orders usually arrive within 2-3 working days. European orders usually take 3-7 working days. International orders usually take 7-15 working days. Please note these are approximate guidelines from Royal Mail and may vary according to country and these may no longer apply during COVID-19 pandemic. 

Narrations LDN are not responsible for lost, stolen or damaged parcels or any custom charges and sales tax that may be applicable in your country.

 

RETURNS

We are happy to accept returns for full price purchases. If you wish to return an item please contact at narrationsldn@gmail.com us within 7 days of receiving your item to request a return. You will be responsible for covering any return postage costs and other charges (eg. taxes) that may apply.

Once we receive your item and it’s been checked, we will refund the cost of your purchase minus the original shipping cost and a 10% restocking fee. As a small business, we take considerable time, labour and resources when sourcing items for the shop. The 10% restocking fee contributes to processing orders and providing a thoughtful, timely customer service as well as covering any non-refundable transaction fees.

Instead of a refund we can also offer a credit note to be used in our online shop - there will be no restocking fee if you decide on this option, so please let us know your preference when requesting a return.

All sale items are final and non-refundable so please always check the measurements and images before you purchase. In case of any questions please contact us at narrationsldn@gmail.com.

 

FLAWS & IMPERFECTIONS

All our vintage is personally sourced and curated by us. These items are likely to have imperfections and gentle wear due to their pre-loved nature, giving them natural character and vintage appeal. Significant holes, stains or flaws will be noted in the description.

Even after thorough inspection, it is possible that we may miss an imperfection. Examples of imperfections include, but are not limited to: pilling, discolorations, small tears, pulls, loose threading, sooiling, etc. 

 

STILL NEED HELP?

Please e-mail us at narrationsldn@gmail.com if you need additional information on sizing, details, flaws, colour or additional pictures of products. We will do our best to answer all questions within 48 hours. Please note that inquiring about a vintage item does not guarantee availability.